For new patients accepted to our practice, setup of you/your child's profile is the first step to scheduling your initial intake appointment. This process is mostly automated through our EMR, Luminello.

​​

We strongly recommend that you complete the following on a computer rather than a phone, if possible.

​

After accessing your Luminello profile (link here), you will need to do the following:

1. Enter Demographics info.​

   • Please note that all sections are required; if you are a private pay (cash) patient, no insurance information is needed.

   • For patients utilizing insurance, we must have the name registered with your insurance plan on-file. If you have a different preferred name, nickname, etc., we will ask this during your first appointment. 

   • Please make sure to enter the correct information if the patient is a dependent on the insurance plan; for example, we need the parent, spouse, etc. information entered as well, or the claims will not be paid correctly.

   • For VA patients with Anthem or any out-of-state BCBS plan, the correct option is "BCBS VA (Virginia) - Anthem BCBS of VA."

2. Review, complete/sign assigned Documents.

   • Please ​read all documents carefully prior to signing.

   • You will have an intake questionnaire showing within this section. While this may take some time to complete, this provides crucial information regarding background, history, symptoms, etc.

   • For those individuals ages 13-17, you will have a minor consent form assigned to you within Luminello. We will need a parent/guardian to sign after you sign; we will assist in coordinating this.

3. For Billing, make sure there is at least one debit or credit card on-file within the system.

   • You must also have at least one credit/debit card on-file. For security, we are unable to enter this information on our end. No charges will be made to any card on-file unless noted within our consent forms.

   • If you would like to use an HSA/FSA card, please add this and note as such in the "Description" box.

   • If you will be utilizing insurance coverage through non-BCBS plans, you will also receive an email from Headway, which manages our billing and insurance services. Please complete their setup process ASAP.

4. If you or your child are currently being treated by a psychiatric provider (nurse practitioner, psychiatrist, etc.) or you have been treated by the same within the past 2 years, we request that you forward records from your current or most recent provider.

   • You can do so by contacting the office of your current/most recent provider and asking that they forward records​.

   • Records can be sent to Better Mental Health & Wellness via fax, at 804-999-0621.

5. Once all of the above steps have been completed, you can schedule an intake appointment by contacting our office via Luminello.

   • Please send a message via Luminello to Dr. Moore, indicating that you are ready to schedule.

   • Dr. Moore will verify all information has been entered correctly, answer any questions, and assist in scheduling your first appointment.

     • ​Please note that appointments are currently available on Tuesdays and Thursdays. 

     • It is very helpful if you mention in the message any preferences (Tuesdays after 2pm, etc.).

   • After the first appointment, patients will be able to utilize our online scheduling system as-needed. 

​

If utilizing telehealth:

1. On the day of your appointment, you will be able to sign into Luminello and see a link to the Doxy.me waiting room on your Luminello homepage.​

   • If for some reason that link isn't working, you can also find our virtual waiting room at www.doxy.me/bettermhw.

   • Please sign in at least 5-10 minutes prior to your appointment time, to test that your equipment is working okay via Doxy.

   • Note that we strongly recommend utilizing a computer with a strong wi-fi connection and using headphones, if possible. Using a phone, particularly with the phone's internet connection, often leads to connection issues. (You can sign in to the waiting room at any time to test your connection, if you'd like.)

   • You should be in a quiet environment that is as private as possible.

   • We cannot treat anyone that is not currently located within Virginia state lines; if you foresee any travel, please contact our office ASAP and reschedule your initial appointment.

 

If you need any assistance, please send a message to Dr. Moore through Luminello.