New Patients

For new patients accepted to our practice, setup of you/your child's profile is the first step to scheduling your initial intake appointment. This process is mostly automated through our EMR, Luminello. (If you completed screening via Luminello, you can follow the instructions below. Otherwise, you will receive an invite email that will allow you to access your profile.)

After accessing your profile, you will need to do the following:

  1. Enter Demographics info.​

    • Please note that all sections are required; if you are a private pay (cash) patient, no insurance information is needed.

    • For patients utilizing insurance, we must have the name registered with your insurance plan on-file. If you have a different preferred name, nickname, etc., we will ask this during your first appointment.

    • For VA patients with Anthem or any out-of-state BCBS plan, the correct option is "BCBS VA (Virginia) - Anthem BCBS of VA."

  2. Review, complete/sign assigned Documents.

    • Please ​read all documents carefully prior to signing.

    • You will have an intake questionnaire showing within this section. While this will take some time to complete, this provides crucial information regarding background, history, symptoms, etc.

    • For those individuals ages 13-17, you will have a minor consent form assigned to you within Luminello. We will need a parent/guardian to sign after you sign; we will assist in coordinating this.

  3. For Billing, make sure there is at least one card on-file within the system.

    • If you would like to use an HSA/FSA card, please add this and note as such in the "Description" box.

    • You must also have at least one credit/debit card on-file. For security, we are unable to enter this information on our end. No charges will be made to any card on-file unless noted within our consent forms.

  4. Once all of the above steps have been completed and only then, you can schedule an intake appointment by contacting our office.​

    • Please send a message via Luminello to Donnamae, our RN, with several preferred days and/or times. (You can also share days/times that will not work for you.) You can also call our office via phone (360-207-1949, option 1) and share the same information.

    • Donnamae will help verify all information has been entered correctly, answer any questions, and assist in scheduling your first appointment.

    • After the first appointment, patients will be able to utilize our online scheduling system as-needed. 

If utilizing telehealth:

  1. On the day of your appointment, you will be able to sign into Luminello and see a link to the Doxy.me waiting room on your Luminello homepage.​

    • If for some reason that link isn't working, you can also find our virtual waiting room at www.doxy.me/bettermhw.

    • Please sign in at least 5-10 minutes prior to your appointment time, to test that your equipment is working okay via Doxy. Note that we strongly recommend utilizing a computer with a strong wi-fi connection and using headphones, if possible. (You can sign in to the waiting room at any time to test your connection, if you'd like.)

    • You should be in a quiet environment that is as private as possible.

    • We cannot treat anyone that is not currently located within WA or VA state lines; if you foresee any travel, please contact our office ASAP and reschedule your initial appointment.

 

If you need any assistance, please contact our office at 360-207-1949 or send a message through Luminello to our administrative staff.