Patient Information

For Existing Patients:

***Updated 3/18/2021: Please review information related to COVID-19 here. We are able to offer telehealth services at this time.***

All telehealth patients must have access to a scale and a blood pressure monitor/cuff, as we are unable to obtain vital signs on our end and monitoring these values are essential to providing the best care possible.

  • Need recommendations? We recommend reviewing the link here.​ Your insurer's wellness plan may also offer discounts.

  • Your provider may need to visualize the readings, so please be ready to provide this if indicated.

  • It is generally recommended to obtain a blood pressure reading after the patient has been sitting relatively still for at least a few minutes. Please follow all instructions included with the monitor/cuff.

  • This is also noted in the telehealth consent form that all patients must consent to. If you have questions or concerns, please ask your provider.


  • Regarding billing:

    • We will not have access to any sensitive information regarding your cards on-file. This is to help maintain security on both your and our end.

    • Per our policies, it is required that you place at least one card on-file. This simplifies the billing process and reduces our administrative workload. Luminello is built to automatically charge your card when a balance exists (after insurance payments have returned, etc.) Mailing statements puts on a burden on our administrative staff, requiring an additional fee of $5.

    • It is our policy to charge the card on-file for all payments of $100 or less automatically. We intend to invoice you anytime charges may go above that. 

      • We will always do what we can to work with you regarding payment for services. Should you need a payment plan, please discuss with your provider.

    • If you are utilizing insurance benefits, you will see the charge submitted to your insurance company; note that this is NOT what you currently owe. Once the insurance claim returns to us (typically 1-2 weeks following your appointment), you will be able to see what you owe within the system.

    • If you wish to place an FSA or HSA card on-file in addition to a credit card, please make sure to note "FSA" or "HSA" in the comments for that card.​ Note that these cannot be utilized to pay fees.

  • Luminello has the capability to separate family member profiles from the patient profile.

    • For patients 12 and below, the system assumes that the parent/guardian is managing the profile directly.

    • For patients 13 to 17, they will have their own profile that must remain private to them (for both legal and ethical reasons). This is referenced in our treatment of minors consent form.

      • If the adolescent has their own phone number and/or email, that should be attached to their account.

      • We can create parent/guardian profiles after the fact if the adolescent patient consents; the parent/guardian would typically then have access to billing, their own messaging options, etc.